Customer Service

Our Customer Service Commitment

At Singer, our aim is to deliver the highest standard of products and service in attractive surroundings. We seek to enhance customer service and satisfaction across our branch network and look forward to welcoming you into the Singer Family.

Our staff are committed to deliver exceptional service to ensure that our customers are satisfied with the quality of service given in every Singer store. Singer has recognised that the foundation of a company’s success is that of good customer service as this is the key to retaining loyal customers. We have therefore designed a customer service program to meet the needs of our unique and valued customers.

Singer's Platinum Service Provides:

Singer's Platinum Service

Courteous, Friendly and Professional Staff

When you phone, write or visit any Singer store the shopping experience will be the same. You will be advised of the name of the person handling your inquiry, how long it will take, and we will provide you with a timely response. If for any reason we are unable to help you will be advised who can.

Lowest Cash Prices Guarantee

At Singer our team of buyers negotiates directly with manufacturers across the world to source the best quality branded product at the lowest cost to ensure that you get value for your money. If you see the same item (model #) and manufacture date sold by Singer, at any retail chain store for less (at regular price) within seven days of your purchase with us we will gladly match the price plus we will refund you 105% of the difference between our price, paid by you and the competitors regular price.

Quality Brands

You have our commitment that our buying is done with our customers in mind. Extreme care is taken to ensure that we provide durable and reliable products to meet the needs of all our customers. Our products are environmentally friendly, and adhere to all the standards of the Jamaica Bureau of Standards.

Varied Payment Options

Singer has the most flexible Credit plans which allows customers to choose when they want to close their accounts. We recognize that our customers would like the flexibility of payment options. In addition to cash we accept most major credit cards for Jamaican residents and Master Cards and Visa Credit Cards as well as Debit Cards.

Easy Credit Options

Credit options are available to suit almost any financial situation, this is what makes buying on credit at Singer very easy:

Singer provides several credit options:

50/50 Plan

With this option, pay 1/2 the cash price and you'll receive the item. You then pay the balance in thirty (30) days

180 Days No Interest

You can purchase at our regular cash price, get six (6) months to complete payments for the product without paying any interest charges. Simply make a 20% deposit and make six equal payments thereafter. The final payment 180 days from delivery.

Extended Credit

Customers are allowed to close their account anytime between 1 and 36 months by making monthly payments over the life of the contract.

Speedy Credit Approval

Your credit application can be expedited if you provide us with the following information:

  • Proof of income e.g. last two pay slips or job letter
  • Proof of address: e.g. a recent rent receipt, mortgage payment or utility bill in your name
  • A picture identification: a passport , driver’s license or voter’s ID
  • Three references of which two must be relatives (names, addresses and telephone numbers will be required)
  • A photograph - bring one along or if you prefer we will take one of you when you visit us
Warranty
We offer a one (1) year warranty on all major appliances, furniture and sewing machines used for domestic purposes.
Platinum Protection – Extended

Singer extended warranty programme is the best way to protect your investment. This allows all our customers the privilege and comfort of knowing that the products purchased will be protected for an extended period.

Period : 2 year from end of general warranty
Covers : Parts and Labour
Includes : Transportation of Product
Excludes Theft
Fire and Acts of God
Natural deterioration
Wear and Tear
Human Error
Damage by the Customer
Repairs after an unauthorized agent opens item
Freezers : Must be for domestic use only
Furniture: Limited to sofa beds and recliners
Singer Advantage Card

This is a preferred customer card, which entitles the customer to the following benefits:

  • Points towards obtaining discounts on purchases
  • Points towards special Advantage Gifts
  • Faster credit approval

Also be a part of Exclusive “Advantage days” where only Advantage members get special discounts on items in the store

After Sales Service

If you notice a fault with a product during the warranty period after purchase or should any small appliance need to be serviced, just take it to the nearest Singer store to you.

Singer has a service centre with specially trained technicians who provide expert product repairs.

Superb Delivery Service

Our aim is to ensure that you receive your item within 72 hrs after your cash purchase or credit approval. A Singer agent will call to notify you of the anticipated delivery date or any time convenient to you. If we are unable to deliver at your specified time, we will contact you and advise you of the new delivery date .

Extreme care and attention is taken in our delivery process and we do not anticipate any damage, however, if upon delivery of a product to your home you notice a fault with the product, do not hesitate to call us and we will have the problem rectified.

Total Service Package

Singer appreciates the support that all our customers have given us over the years and we are dedicated to making your shopping experience one to be remembered.

We would love to hear from you. If you have any comments, questions or concerns we invite you to contact your local Store Manager. If you require any further assistance you can contact our Customer Service Manager at:

customerservice@singer.com.jm
Contact Information

At Singer we take pride in personal service and we invite you to visit any of our locations island-wide. If a personal visit is not immediately possible we can provide assistance by telephone, facsimile or e-mail. Please click here for location information

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